Complaints Procedure


If we have not met your needs or you feel that our services have not met the standards you expected then please tell us. This enables us to review our services and make improvements where necessary.

Upon receipt of a complaint we will:
  • Contact you by email / letter within one working day to acknowledge receipt of the complaint.
     
  • Tell you the name of the person who will be dealing with your complaint.
     
  • Give you a full response within 10 working days of receiving your complaint. If we are unable to meet this commitment we will keep you informed of progress with our investigation and tell you when you can expect to receive a full reply.
     
  • Explain the options if we cannot reach an agreement on how to resolve your complaint.
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